Central Office
Employee Records Request
Employee Service Record Request Form
Verification of Employment Letter Request Form
Before submitting the form please fill it out thoroughly, provide accurate dates and select a method of delivery.
Missing or inaccurate information may delay the process.
How do I request a service record?
You must fill out our online form, sign it, and request that original service records be sent by mail, email, or fax.
How long does it take to receive my records once I request them?
Our HR team works diligently to process your request as quickly as possible. Please note that processing times may vary depending on volume and time of year. During peak seasons, please allow for the following estimated processing times:
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Verification of Employment: 2–3 business days
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Loan Forgiveness Forms: 5-7 business days
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Service Records: Up to 30 business days
We appreciate your patience and recommend submitting your request as early as possible to avoid delays.
What if I need a verification of employment for loan purposes, etc.?
The company making the request may email or fax the form.
USPS:
Human Resources Dept.
Attn: Records
9321 W Sam Houston Pkwy S
Houston, TX 77099
Email:
Fax:
(713) 904-2415
ATTN: Records